CARERS EVENT @ WADDESDON SURGERY MON 16 DEC

Waddesdon Surgery is hosting a carers event with Carers Bucks on Monday, 16 December between 12.30pm and 1.30pm.

We would like to invite all carers of all ages to attend, whether you are registered as one or not. Tea, Coffee & biscuits will be provided, it will be a great opportunity to meet other carers as a support network and we will also be having a short talk from Carers Bucks on what services and support are available to you.

If for example you do any of the following for a family member or friends who isn't able to, Waddesdon Surgery would class you as a carer, so please do try and pop in even if you can only spare 10 minutes.

• Take someone to medical appointments, regular activities and/or clubs
• Help with housework, laundry, washing, shopping and/or cooking

White Ribbon Day 2019 #makethepromise

16 days of global action against violence to women and girls, campaign starts on 25 November 2019.

Follow the social media campaign: @WhiteRibbon_UK  #16Days #makethepromise

Support via facebook profile picture frame

Waddesdon Ranked No 3 Out of all Aylesbury GP practices by Patients

The Bucks Herald has published the top 10 GP surgeries as rated by Patients. We are please to announce that Waddesdon Surgery has ranked no.3. Full article here.

Full details of our patient survey are available here: NHS GP Patient Survery

GP Retirement and New Appointment

Dr Jenny Adams will be retiring in November 2019 this year. She has been a great asset and support to our patients over the years and we want to thank her for all her hard work and dedication since joining the surgery 20 years ago. She will be greatly missed by staff and patients alike.

We are however, happy to confirm we have appointed a new GP, Dr Christine Slowther who will be joining us in December 2019. Some of you may be familiar with her as she has worked with us for a number of years on a temporary basis. We are looking forward to her joining the team on a permanent basis.

Seasonal Flu Clinics 2019 - BOOK NOW

If you are eligible for flu vaccinations then please contact reception to book into our flu clinics.

Saturday Flu Clinic: 30 November 2019 - BOOKING AVAILABLE NOW WITH RECEPTION.

Referrals Service - MANAGE YOUR REFERRAL

We are now able to offer you better access and direct management of referrals made for you by your GP. Please click on the link to redirect you to 'Manage Your Referral' to read more.

Waddesdon Surgery as part of the North Buckinghamshire Primary Care Network are offering Extended Hours and Improved Access Service

Local GP practices are working together to offer patients better access to appointments in Buckinghamshire, known as the ‘Extended Hours’ and 'Improved Access' Services. This means you can now book more appointments 'out of hours' and in hours via your local practice.

These services are available:

• From 7am and up until 8pm Monday to Friday
• From 8am until 12noon on Saturday
• From 9am until 1pm on Sunday (at one of the three FedBucks Access Hubs located across the county)

There are varied types of appointments available, some of which may include GP consultations, Telephone appointments and Nurse appointments.

Patients registered with any GP Surgery within North Bucks PCN will be able to access this service via the participating surgeries in their area.

• Waddesdon Surgery – Waddesdon
• The Swan Practice – Buckingham
• Norden House – Winslow
• Wing Surgery – Wing
• Ashcroft Surgery - Wing
• Whitchurch Surgery – Whitchurch
• Edlesborough & Pitstone Surgeries – Edlesborough & Pitstone
• FedBucks Improved Access Hubs - High Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sunday and Bank Holiday weekends only)

All appointments need to be pre-booked directly with YOUR registered Practice, appointments can only be booked within core working hours (8am till 6.30pm). This is NOT a walk in service and the phone lines are not open during the 'out of hours' clinic.

How to Book an Appointment

Ring your GP Surgery as normal. If you choose an Extended Hours or Improved Access Appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. If this is convenient an appointment will be booked for you. It is very likely the appointment will not be with your usual GP.

URGENT MEDICAL ADVICE OUT OF HOURS

If you need urgent medical advice out of hours, please phone NHS 111 in the first instance or 999 in an emergency.

Surgery Closures for Training & Bank Holidays - 2019

Please call 111 if you require urgent treatment or advice which cannot wait until we are next open.

Please call 999 in an emergency.

New Patient Support Service

Waddesdon Surgery is pleased to confirm we are now able to offer our patients access to the patient support service. Full details available here.

As part of Improved Access the Aylesbury South Locality are piloting a new service: Qdoctor

In addition to the face to face GP appointments, the south locality is also piloting a new service for Buckinghamshire, Qdoctor. The Service is regulated by CQC and has NHS digital approval and is already used nationally by other practice and 111 but we are the first GP practices to use it locally. This service increases the number of GP appointments available and also provides a new way for patients to consult with a GP via secure video.

The booking process is simple, phone your registered practice for an appointment, you are given a unique code which enables you to book the video consultation in the evening or Saturday morning at a time convenient to you. You simply download the app onto your phone or computer and then consult with the GP wherever you are. The GP has access to your complete GP medical record and records the outcome of the consultation in your GP record so it is instantly available for your usual GP.

Prescription Charges from April 2019

From 1st April 2019 the NHS prescription charge per item will be increasing by 20p to £9.00

Prepayment certificates are available at the previous price of £29.10 for 3 months and £104 for 12 months. (details in prescriptions tab on how to apply)

Young Onset Dementia Courses - FREE

Care in Mind, part of Buckinghamshire Mind, is launching courses for people with Young Onset Dementia (under age 65) to encourage continued wellbeing.

Find our more here: Care in Mind Leaflet

Sepsis Awareness

For Sepsis Prevention tips click here and for further information go to: https://www.sepsis.org/

CHANGE IN DELIVERY/COLLECTION DAYS for prescriptions at Grendon Post Office and Quainton Village Shop

From 30 July 2018 the delivery & collection days will be MONDAY & THURSDAY.

We apologise for any inconvenience this may cause but hope you will understand this is a necessary change for us to be able to continue to offer this service. Thank you to both shops for their continued support.

UPDATE YOUR CONTACT DETAILS

We would like to ask all Patients to verify/update their mobile telephone number and email address please click here. Alternatively, please notify the Reception Team at your convenience.

GDPR: New Data Protection Legislation

As part of the new GDPR legislation we have updated our privacy notice, for more details please see Practice Policies.

PATIENT ACCESS

Click here for Patient Access.

Patient Access gives you access to the following:

• Book, edit and cancel medical appointments
• Request repeat prescriptions
• Access test results
• View Immunisation & allergy history
• View medical record (when requested)

For more details on how on register please click here.

Routine Telephone Calls to Doctors - please phone before 12.30pm

If you would like to discuss a routine problem with a Doctor please phone before 12.30pm.

The receptionist will take a message. Doctors will return phone calls between 11.30am and 2.00pm.

Please leave a contact number that the Doctor can use to call you back during that time.

If the Doctors think it is clinically more appropriate for you to be seen at the surgery, the receptionist may phone you back and offer you an appointment.

In order to try and improve patient waiting times Doctors will not be able to return routine calls during clinic times.

All Urgent problems and Emergencies will be dealt with throughout the day.