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COVID PRIORITY/INVITATION ORDER

The NHS priority list is as follows:

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over

For full details around these different cohorts of people please click here.


Covid Vaccination Clinics UPDATE

We are pleased to confirm that we have been able to start running covid vaccinations clinics in conjunction with 3W Health & Ashcroft Surgery at Winslow Health Centre since 22 December 2020.  We are making good progress through the designated cohorts detailed via NHS England www.nhs.uk/covidvaccine

 

Invitations to book our vaccines are being sent out via text message in the first instance and then followed up by a phone call for those who do not show as having booked an appointment. For those that we do not have mobile numbers for we are phoning directly to book. We are working our way through our cohort lists and contacting you ahead of your invitation to try and update or add a mobile number to enable you to book quickly.

 

Please be aware that you should not book a COVID vaccine appointment if you have any symptoms of COVID, if you have tested positive for COVID within the last 4 weeks or if you have been advised to self-isolate/are awaiting a COVID result. Please stick to these rules to help keep our community safe.

 

We have enlisted the help of Bucks & Oxon Response Group to help with managing the traffic on Avenue Road and to support patients in being able to park at the Public Hall carpark and find their way safely to the Winslow Health Centre.  The surgery carpark will only be available for those with limited mobility. We are also pleased to have the support of Winslow Big Society Volunteers to help in directing and keeping patients safe.

 

Please do not arrive early for your appointment.  Due to the volumes of people we will be vaccinating each day and the need to maintain social distancing, there are likely to be queues outside the Health Centre and we would advise making provision for this (wheelchairs, warm coats, umbrellas etc).  The Pfizer vaccine requires each person to be observed for 15 minutes after they receive their vaccine so please be aware of this and the AstraZenica vaccine requires each person to be observed for 15 minutes after they receive their vaccination if they are driving.

 

For those of you awaiting 2nd doses we have been instructed to administer these within 12 weeks of the 1st dose.  Please do not contact the surgery about this; we will be in touch with you to arrange an appointment as soon as we are able to.

 

Thank you for your continued patience.


Covid Vaccination Clinics

Please do not contact the surgery with regards to booking a vaccination appointment.

When the vaccination is available for you, you will be contacted via text message (where possible) asking you to book your appointment. Please click on the link to make your booking.

We are not able to order/book vaccine deliveries, we are notified centrally by NHS England of when we will receive a delivery. Therefore, we may be required to arrange vaccine clinics with short notice. On occasion our deliveries may also be re-routed by NHS England and therefore, we would have to cancel the clinic at short notice. We apologise for any inconvenience this may cause and want to reassure you we will give you as much notice as possible once we are notified.

Thank you for your patience and understanding.


DISPENSARY OPENING DURING CHRISTMAS 2020

 

REPEAT PRESCRIPTIONS OVER THE CHRISTMAS PERIOD

Please do not panic as we will only be shut on the Bank Holidays over Christmas. Please do NOT over order.

         QUAINTON VILLAGE SHOP COLLECTIONS & DELIVERIES

Last delivery before Christmas will be: Thursday 24th December 2020.

All medication will remain at Quainton Village shop over the Christmas period as they are open apart from Friday 25th December and Saturday 26th December 2020.

Deliveries will resume to the shop on Thursday 31st December.

GRENDON POST OFFICE COLLECTIONS & DELIVERIES

Last date for patients to collect prescriptions before Christmas: Thursday 24th December 2020 BY 10AM

All medication will be brought back to Waddesdon Surgery.

Deliveries in the New Year will start on: Monday 4th January 2021

Collections available from Waddesdon Surgery between Christmas & New Year.

Surgery closed on: Friday 25 December to Monday 28th December & Friday 1 January 2021


CHRISTMAS 2020/NEW YEAR - Buckinghamshire PHARMACY OPENING TIMES

Bucks Pharmacy Opening Times - Christmas 2020

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Flu Vaccinations for all 50-64 year olds

UPDATE 02.12.2020 -

The NHS has announced that Adults aged 50-64 year, who are not normally eligible for the Flu Vaccination, i.e they have no medical condition that would normally give eligibility, will be able to obtain a Flu Vaccination from 1st December 2020 - March 2021 

Please contact the surgery to book your appointment.  


Ear Syringing during Covid

During the pandemic Waddesdon Surgery will not be able to offer it's patient ear syringing. We apologies for this and once we are able we will update this page to reflect this.


Covid 19 Vaccination FAQ

While we don’t expect a COVID-19 vaccine to be widely available until 2021, the Government has asked the NHS to be ready to deliver a vaccination programme for England from December, so that those who need it most will be able to access vaccinations as soon as they are available.

 

A prioritisation list has been produced in order for the vaccine to be delivered to groups who will need it first. The NHS will contact you when you are eligible to receive the vaccine and provide you with information about location and date.

 

Given the current requirements for social distancing, and the number of people who need to be vaccinated, you may be asked to attend a vaccination site. This may be your GP surgery or another location, such as another NHS building or designated vaccination site.


MEDICATION COLLECTION TIMES UPDATE

We will be increasing our Dispensary window opening times, starting on Monday, 12 October 2020.

New times will be Monday to Friday:

8am to 11am

3pm to 6pm

Dispensary will continue to be available for calls Monday to Friday between 2pm and 5pm.

We hope this change will benefit all our patients.


NEW WEEKEND FLU PROCEDURE FOR 2020 WITH COVID REQUIREMENTS

This year will be very different from previous years to make sure we are safeguarding patients and staff in light of covid. Therefore, we will be asking those people with appointments booked to turn up on time, and not come any earlier as we will have a strict socially distanced queue to get people in and out of building as safely as possible.

 

We ask that all patients do the following in preparation:

  • Bring a face covering
  • Wear appropriate clothing for queuing outside the building
  • Wear clothing that is easy to remove to access your arm
  • Download the NHS COVID 19 app and register on it prior to attendance: link [OPTIONAL]

 

On the day

  • Log onto the NHS COVID 19 app and scan our QR code (a staff member will be coming along the queue with this for you and there will be a copy on the noticeboard outside the entrance door) IF YOU ARE NOT ABLE TO DO THIS DO NOT WORRY IT WILL NOT AFFECT YOU ACCESSING YOUR VACCINATION.
  • Once you are close to the door please remove your coat and roll up your sleeve on the arm you want to be vaccinated on.
  • Please note we are operating a one way system once inside the building.
  • A member of staff will ask you if you have the following symptoms and take your temperature: fever, new continuous cough and/or change to sense of taste and smell. If you answer yes to any of these questions or have a temperature you will be asked to leave and contact 111 and rebook at a later date.
  • Subject to the above you will be asked to use the hand sanitiser and enter the building, you should proceed to the Reception desk and check in with the Receptionist.
  • No more than 10 patients will be admitted to the building at any one time, once inside the building please line up in the waiting room on the floor dots.
  • A member of staff will then notify you to proceed to a clinical room where you will be required to confirm your full name and date of birth/address, again you will be asked to stand on the dot just inside the door.
  • Once vaccinated you should proceed to our fire exit door, a member of staff will be available to assist you.

 

We will have staff manning the carpark, entrance, waiting room and fire exit to make sure patients are able to move through freely. We will have limited parking of only 6 spaces in the carpark, safeguarding those patients queuing. Apologies for any inconvenience that this may cause you.

 

Our first clinic will be happening this Saturday, 3 October and we will then review our process, so please do check back here before your weekend flu appointment. We really do appreciate everyone’s co-operation and understanding.


We are experiencing intermittent PHONE problems - 8 Sept 2020

Please bear with us while the engineer attend to fix, thank you for your patience.


Flu bookings now OPEN

We are please to confirm that the Flu clinics will start on Saturday 3 October, please phone the surgery to book in.

We wanted to make you aware that our flu vacinnations are supplied in a staggered delivery spread across a 2 months period something that is mandated, so please bear with us as we try to offer as many clinics when possible.

The NHS says you are at risk of serious flu complications if you are among vulnerable groups, including people over 65 years of age, pregnant women and those living with an underlying health condition suck as:

  • Chronic respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic kidney disease
  • Chronic liver disease, such as hepatitis
  • Chronic neurological conditions, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • Diabetes
  • Spleen problems, for example, sickle cell disease or if you have had your spleen removed
  • A weakened immune system as a result of conditions such as HIV and AIDS, or medicines such as steroid tables or chemotherapy
  • Being serious overweight (a BMI of 40 or above)

We are encouraging Patients to wear Face Coverings

We would like to encourage all our patients to wear face coverings when attending the surgery where possible. This can include, masks, scarves, handkerchiefs or some form of material that can be temporarily secured to cover your mouth and nose. We understand that not everyone will have access to face coverings but for those that do please do wear them.

We do appreciate your support with this and believe it is a good safeguarding measure for both our patients and staff.


Hayfever Guidance 2020

Please see attached information leaflet to help you through this season or contact your local pharmacy for advice. Click here.




Digital Isolation Notes

Please read full details here.

Waddesdon Surgery are not providing sick notes for people following self-isolation guidance from the Government.


Waddesdon Patients Service Update - PLEASE READ COVID-19

During this COVID-19 pandemic we ask for you understanding and support.

Please DO NOT come to the surgery for any reason, including collection of medication, if you have ANY symptoms of; fever, cough, or sore throat, even if very mild. If your medication requires collecting please have someone else do this for you. 
We would like to reassure you that we are maintaining strict infection control and are working very hard to provide essential general practice services. This is to protect you all and particularly our most vulnerable patients. 

We will be conducting consultations by telephone wherever possible.

Please support us by considering your need to request appointments and bear with us as we make changes to the appointment system. Please expect all our staff to ask you for increased information when you request an appointment.

DISPENSARY REQUESTS & COLLECTIONS

We have noticed a significant increase in demand for prescriptions. Our dispensary team are under ever increasing pressure to produce a higher than normal volume of prescriptions and are endeavouring to do so. Currently, we are letting patients know to expect a 7 day turnaround on requests. Just a kind reminder that we do not accept requests over the phone but paper slips in the dispensary box are fine. In order to allow us to dispense safely we will only be open to collect medication between 3pm and 6pm. If you have a query for Dispensary please phone between 2pm and 5pm. Please accept our apologies for any inconvenience but these are challenging times. We will of course review this as soon as capacity allows. We would really appreciate your understanding at this time and patience when coming to collect. Many thanks.

Please follow the government and NHS guidelines:

Self-Isolate for 7 days if you have a fever >37.8, or a new continuous cough.

The guidance is likely to change very regularly so please keep checking the national websites. We will also aim to provide up to date guidance on our website.

Coronavirus (COVID-19)



 Collecting your Medication: UPDATE

From 17 February 2020 onwards the prepared prescriptions will be delivered to the post office and village store on Monday and Thursday afternoons. These deliveries are being sent to the above stores slightly later in the day going forward but will still be available to collect from mid afternoon. 

These deliveries are being sent to the above stores slightly later in the day going forward but will still be available to collect from mid afternoon. If you are unable to collect from Waddesdon Surgery collection is possible from Quainton Village Store and Grendon Underwood Post Office

The above collection points provide a prescription service for customers who are patients at Waddesdon Surgery.

Please ask a member of the Dispensary team for more details.

To use this service patients will need to do:

a. Indicate their consent to using this service - please see the repeat slips for details (there is an option to tick alternative collection point)

b. Have requested their prescription online via the website or by returning the repeat slip to the surgery


Waddesdon Surgery going live with ASK NHS app from Monday, 20 January 2020

Ask NHS

Patients will be receiving a text message notification with a link to this app shortly, the number it will be sent from is: 07903594099.


After a successful Carers Event in 2019...

We are pleased to share the local support group information here.

Is there someone who through illness or a disability relies on you? If so you are a Carer - please let us know at reception so we are able to offer you support.

We would like to run this carers event again later in 2020, so please keep an eye on the website for the next date.



CARERS EVENT @ WADDESDON SURGERY MON 16 DEC

Waddesdon Surgery is hosting a carers event with Carers Bucks on Monday, 16 December between 12.30pm and 1.30pm.

We would like to invite all carers of all ages to attend, whether you are registered as one or not. Tea, Coffee & biscuits will be provided, it will be a great opportunity to meet other carers as a support network and we will also be having a short talk from Carers Bucks on what services and support are available to you.

If for example you do any of the following for a family member or friends who isn't able to, Waddesdon Surgery would class you as a carer, so please do try and pop in even if you can only spare 10 minutes.

  • Take someone to medical appointments, regular activities and/or clubs
  • Help with housework, laundry, washing, shopping and/or cooking

 


1

White Ribbon Day 2019 #makethepromise

16 days of global action against violence to women and girls, campaign starts on 25 November 2019.

Follow the social media campaign: @WhiteRibbon_UK  #16Days #makethepromise

Support via facebook profile picture frame


Waddesdon Ranked No 3 Out of all Aylesbury GP practices by Patients

The Bucks Herald has published the top 10 GP surgeries as rated by Patients. We are please to announce that Waddesdon Surgery has ranked no.3. Full article here.

Full details of our patient survey are available here: NHS GP Patient Survery


GP Retirement and New Appointment

Dr Jenny Adams will be retiring in November 2019 this year. She has been a great asset and support to our patients over the years and we want to thank her for all her hard work and dedication since joining the surgery 20 years ago. She will be greatly missed by staff and patients alike.

We are however, happy to confirm we have appointed a new GP, Dr Christine Slowther who will be joining us in December 2019. Some of you may be familiar with her as she has worked with us for a number of years on a temporary basis. We are looking forward to her joining the team on a permanent basis.



Referrals Service - MANAGE YOUR REFERRAL

We are now able to offer you better access and direct management of referrals made for you by your GP. Please click on the link to redirect you to 'Manage Your Referral' to read more.


Waddesdon Surgery as part of the North Buckinghamshire Primary Care Network are offering Extended Hours and Improved Access Service

Local GP practices are working together to offer patients better access to appointments in Buckinghamshire, known as the ‘Extended Hours’ and 'Improved Access' Services. This means you can now book more appointments 'out of hours' and in hours via your local practice.

These services are available:

  • From 7am and up until 8pm Monday to Friday
  • From 8am until 12noon on Saturday
  • From 9am until 1pm on Sunday (at one of the three FedBucks Access Hubs located across the county)

There are varied types of appointments available, some of which may include GP consultations, Telephone appointments and Nurse appointments.

Patients registered with any GP Surgery within North Bucks PCN will be able to access this service via the participating surgeries in their area.

  • Waddesdon Surgery – Waddesdon
  • The Swan Practice – Buckingham
  • Norden House – Winslow
  • Wing Surgery – Wing
  • Ashcroft Surgery - Wing
  • Whitchurch Surgery – Whitchurch
  • Edlesborough & Pitstone Surgeries – Edlesborough & Pitstone
  • FedBucks Improved Access Hubs - High Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sunday and Bank Holiday weekends only)

All appointments need to be pre-booked directly with YOUR registered Practice, appointments can only be booked within core working hours (8am till 6.30pm). This is NOT a walk in service and the phone lines are not open during the 'out of hours' clinic.

How to Book an Appointment

Ring your GP Surgery as normal. If you choose an Extended Hours or Improved Access Appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. If this is convenient an appointment will be booked for you. It is very likely the appointment will not be with your usual GP.

URGENT MEDICAL ADVICE OUT OF HOURS

If you need urgent medical advice out of hours, please phone NHS 111 in the first instance or 999 in an emergency.


Surgery Closures for Training & Bank Holidays - 2019

2019

Tuesday

1

January

BANK HOLIDAY: All Day Closure

Tuesday

15

January

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Wednesday

13

February

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Friday

May

BANK HOLIDAY: All Day Closure

Monday

27

May

BANK HOLIDAY: All Day Closure

Wednesday

19

June

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

9

July

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Monday

26

August

BANK HOLIDAY: All Day Closure

Wednesday

18

September

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

15

October

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Thursday

21

November

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Wednesday

25

December

BANK HOLIDAY: All Day Closure

Thursday

26

December

BANK HOLIDAY: All Day Closure

Please call 111 if you require urgent treatment or advice which cannot wait until we are next open.

Please call 999 in an emergency.


New Patient Support Service

Waddesdon Surgery is pleased to confirm we are now able to offer our patients access to the patient support service. Full details available here.


As part of Improved Access the Aylesbury South Locality are piloting a new service: Qdoctor

In addition to the face to face GP appointments, the south locality is also piloting a new service for Buckinghamshire, Qdoctor. The Service is regulated by CQC and has NHS digital approval and is already used nationally by other practice and 111 but we are the first GP practices to use it locally. This service increases the number of GP appointments available and also provides a new way for patients to consult with a GP via secure video.

The booking process is simple, phone your registered practice for an appointment, you are given a unique code which enables you to book the video consultation in the evening or Saturday morning at a time convenient to you. You simply download the app onto your phone or computer and then consult with the GP wherever you are. The GP has access to your complete GP medical record and records the outcome of the consultation in your GP record so it is instantly available for your usual GP.


Prescription Charges from April 2019

From 1st April 2019 the NHS prescription charge per item will be increasing by 20p to £9.00

Prepayment certificates are available at the previous price of £29.10 for 3 months and £104 for 12 months. (details in prescriptions tab on how to apply)

Young Onset Dementia Courses - FREE

Care in Mind, part of Buckinghamshire Mind, is launching courses for people with Young Onset Dementia (under age 65) to encourage continued wellbeing.

Find our more here: Care in Mind Leaflet


Sepsis Awareness

For Sepsis Prevention tips click here and for further information go to: https://www.sepsis.org/



UPDATE YOUR CONTACT DETAILS

We would like to ask all Patients to verify/update their mobile telephone number and email address please click here. Alternatively, please notify the Reception Team at your convenience.


GDPR: New Data Protection Legislation

As part of the new GDPR legislation we have updated our privacy notice, for more details please see Practice Policies.


PATIENT ACCESS

Click here for Patient Access.

Patient Access gives you access to the following:

  • Book, edit and cancel medical appointments
  • Request repeat prescriptions
  • Access test results
  • View Immunisation & allergy history
  • View medical record (when requested)

For more details on how on register please click here.


Routine Telephone Calls to Doctors - please phone before 12.30pm

If you would like to discuss a routine problem with a Doctor please phone before 12.30pm.

The receptionist will take a message. Doctors will return phone calls between 11.30am and 2.00pm.

Please leave a contact number that the Doctor can use to call you back during that time.

If the Doctors think it is clinically more appropriate for you to be seen at the surgery, the receptionist may phone you back and offer you an appointment.

In order to try and improve patient waiting times Doctors will not be able to return routine calls during clinic times.

All Urgent problems and Emergencies will be dealt with throughout the day.

Health News from the BBC and the NHS

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