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Latest News

Waddesdon Surgery will be closed on Bank Holiday Friday, 8 May 2020


Waddesdon Surgery Open Easter Friday & Monday 2020

Waddesdon Surgery will now be open on Friday, 10 April and Monday, 13 April. Opening hours are 8am till 6pm, it will be shut between 12.30pm and 1.30pm each day.

The Dispensary will only be open between 3pm and 6pm for collections.


Digital Isolation Notes

Please read full details here.

Waddesdon Surgery are not providing sick notes for people following self-isolation guidance from the Government.


Waddesdon Patients Service Update - PLEASE READ COVID-19

During this COVID-19 pandemic we ask for you understanding and support.

Please DO NOT come to the surgery for any reason, including collection of medication, if you have ANY symptoms of; fever, cough, or sore throat, even if very mild. If your medication requires collecting please have someone else do this for you. 
We would like to reassure you that we are maintaining strict infection control and are working very hard to provide essential general practice services. This is to protect you all and particularly our most vulnerable patients. 

We will be conducting consultations by telephone wherever possible.

Please support us by considering your need to request appointments and bear with us as we make changes to the appointment system. Please expect all our staff to ask you for increased information when you request an appointment.

DISPENSARY REQUESTS & COLLECTIONS

We have noticed a significant increase in demand for prescriptions. Our dispensary team are under ever increasing pressure to produce a higher than normal volume of prescriptions and are endeavouring to do so. Currently, we are letting patients know to expect a 7 day turnaround on requests. Just a kind reminder that we do not accept requests over the phone but paper slips in the dispensary box are fine. In order to allow us to dispense safely we will only be open to collect medication between 3pm and 6pm. If you have a query for Dispensary please phone between 2pm and 5pm. Please accept our apologies for any inconvenience but these are challenging times. We will of course review this as soon as capacity allows. We would really appreciate your understanding at this time and patience when coming to collect. Many thanks.

Please follow the government and NHS guidelines:

Self-Isolate for 7 days if you have a fever >37.8, or a new continuous cough.

The guidance is likely to change very regularly so please keep checking the national websites. We will also aim to provide up to date guidance on our website.

Coronavirus (COVID-19)


Collecting your Medication at Easter

GRENDON POST OFFICE AND QUAINTON VILLAGE SHOP COLLECTIONS & DELIVERIES

Last delivery before Easter will be: Thursday,9 April 2020

NO DELIVERIES OR COLLECTIONS ON MONDAY, 13 APRIL 2020

Deliveries will start again on: Thursday, 16 April 2020

Collections available from Waddesdon Surgery during the Easter Period between 3pm and 6pm.


 

Collecting your Medication: UPDATE

From 17 February 2020 onwards the prepared prescriptions will be delivered to the post office and village store on Monday and Thursday afternoons. These deliveries are being sent to the above stores slightly later in the day going forward but will still be available to collect from mid afternoon. 

These deliveries are being sent to the above stores slightly later in the day going forward but will still be available to collect from mid afternoon. If you are unable to collect from Waddesdon Surgery collection is possible from Quainton Village Store and Grendon Underwood Post Office

The above collection points provide a prescription service for customers who are patients at Waddesdon Surgery.

Please ask a member of the Dispensary team for more details.

To use this service patients will need to do:

a. Indicate their consent to using this service - please see the repeat slips for details (there is an option to tick alternative collection point)

b. Have requested their prescription online via the website or by returning the repeat slip to the surgery


Waddesdon Surgery going live with ASK NHS app from Monday, 20 January 2020

Ask NHS

Patients will be receiving a text message notification with a link to this app shortly, the number it will be sent from is: 07903594099.


After a successful Carers Event in 2019...

We are pleased to share the local support group information here.

Is there someone who through illness or a disability relies on you? If so you are a Carer - please let us know at reception so we are able to offer you support.

We would like to run this carers event again later in 2020, so please keep an eye on the website for the next date.


CHRISTMAS PHARMACY OPENING INFORMATION

Please click here Pharmacy Openings 1920 for list of local pharmacy opening times over Christmas and the New Year.


CARERS EVENT @ WADDESDON SURGERY MON 16 DEC

Waddesdon Surgery is hosting a carers event with Carers Bucks on Monday, 16 December between 12.30pm and 1.30pm.

We would like to invite all carers of all ages to attend, whether you are registered as one or not. Tea, Coffee & biscuits will be provided, it will be a great opportunity to meet other carers as a support network and we will also be having a short talk from Carers Bucks on what services and support are available to you.

If for example you do any of the following for a family member or friends who isn't able to, Waddesdon Surgery would class you as a carer, so please do try and pop in even if you can only spare 10 minutes.

  • Take someone to medical appointments, regular activities and/or clubs
  • Help with housework, laundry, washing, shopping and/or cooking

CHRISTMAS PRESCRIPTIONS - Please DON'T Panic!

Christmas is always a busy period but please don’t panic. The dispensary is only shut for 2 days at Christmas and 1 day for the New Year.

 

Monday, 23 December – DISPENSARY OPEN

Tuesday, 24 December – DISPENSARY OPEN

Wednesday, 25 December – Dispensary Closed

Thursday, 26 December – Dispensary Closed

Friday, 27 December – DISPENSARY OPEN

 

Monday, 30 December – DISPENSARY OPEN

Tuesday, 31 December – DISPENSARY OPEN

Wednesday, 1 January – Dispensary Closed

Thursday, 2 January – DISPENARY OPEN

Friday, 3 January – DISPENSARY OPEN

 

We try very hard to manage everyone’s requests but can be inundated at this time of year. Please do not over order.

 

If you are going away at Christmas then of course please put your request in so that you have enough medicines whilst away. We are happy to take your requests for this period starting in November 2019.

 

For more information please see your repeat slip for the new tick boxes as per the below:

¨ collecting after 27 December 19                           ¨ colleting before 24 December 19

 

CHRISTMAS & NEW YEAR COLLECTIONS FROM GRENDON UNDERWOOD & QUAINTON

There will be NO deliveries or collections available to either location between

Monday, 23 December 2019 and Friday, 3 Jan 2020

If you required any medication you will need to collect it from Waddesdon Surgery directly during this time.


1

White Ribbon Day 2019 #makethepromise

16 days of global action against violence to women and girls, campaign starts on 25 November 2019.

Follow the social media campaign: @WhiteRibbon_UK  #16Days #makethepromise

Support via facebook profile picture frame


Waddesdon Ranked No 3 Out of all Aylesbury GP practices by Patients

The Bucks Herald has published the top 10 GP surgeries as rated by Patients. We are please to announce that Waddesdon Surgery has ranked no.3. Full article here.

Full details of our patient survey are available here: NHS GP Patient Survery


GP Retirement and New Appointment

Dr Jenny Adams will be retiring in November 2019 this year. She has been a great asset and support to our patients over the years and we want to thank her for all her hard work and dedication since joining the surgery 20 years ago. She will be greatly missed by staff and patients alike.

We are however, happy to confirm we have appointed a new GP, Dr Christine Slowther who will be joining us in December 2019. Some of you may be familiar with her as she has worked with us for a number of years on a temporary basis. We are looking forward to her joining the team on a permanent basis.


Seasonal Flu Clinics 2019 - BOOK NOW

If you are eligible for flu vaccinations then please contact reception to book into our flu clinics.

Saturday Flu Clinic: 30 November 2019 - BOOKING AVAILABLE NOW WITH RECEPTION.


Referrals Service - MANAGE YOUR REFERRAL

We are now able to offer you better access and direct management of referrals made for you by your GP. Please click on the link to redirect you to 'Manage Your Referral' to read more.


Waddesdon Surgery as part of the North Buckinghamshire Primary Care Network are offering Extended Hours and Improved Access Service

Local GP practices are working together to offer patients better access to appointments in Buckinghamshire, known as the ‘Extended Hours’ and 'Improved Access' Services. This means you can now book more appointments 'out of hours' and in hours via your local practice.

These services are available:

  • From 7am and up until 8pm Monday to Friday
  • From 8am until 12noon on Saturday
  • From 9am until 1pm on Sunday (at one of the three FedBucks Access Hubs located across the county)

There are varied types of appointments available, some of which may include GP consultations, Telephone appointments and Nurse appointments.

Patients registered with any GP Surgery within North Bucks PCN will be able to access this service via the participating surgeries in their area.

  • Waddesdon Surgery – Waddesdon
  • The Swan Practice – Buckingham
  • Norden House – Winslow
  • Wing Surgery – Wing
  • Ashcroft Surgery - Wing
  • Whitchurch Surgery – Whitchurch
  • Edlesborough & Pitstone Surgeries – Edlesborough & Pitstone
  • FedBucks Improved Access Hubs - High Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges (Sunday and Bank Holiday weekends only)

All appointments need to be pre-booked directly with YOUR registered Practice, appointments can only be booked within core working hours (8am till 6.30pm). This is NOT a walk in service and the phone lines are not open during the 'out of hours' clinic.

How to Book an Appointment

Ring your GP Surgery as normal. If you choose an Extended Hours or Improved Access Appointment, the reception staff will tell you where clinics are being held on what day, and the times of the available appointments. If this is convenient an appointment will be booked for you. It is very likely the appointment will not be with your usual GP.

URGENT MEDICAL ADVICE OUT OF HOURS

If you need urgent medical advice out of hours, please phone NHS 111 in the first instance or 999 in an emergency.


Surgery Closures for Training & Bank Holidays - 2019

2019

Tuesday

1

January

BANK HOLIDAY: All Day Closure

Tuesday

15

January

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Wednesday

13

February

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Friday

May

BANK HOLIDAY: All Day Closure

Monday

27

May

BANK HOLIDAY: All Day Closure

Wednesday

19

June

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

9

July

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Monday

26

August

BANK HOLIDAY: All Day Closure

Wednesday

18

September

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Tuesday

15

October

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Thursday

21

November

STAFF TRAINING: Surgery closed 12.30pm - 6.30pm

Wednesday

25

December

BANK HOLIDAY: All Day Closure

Thursday

26

December

BANK HOLIDAY: All Day Closure

Please call 111 if you require urgent treatment or advice which cannot wait until we are next open.

Please call 999 in an emergency.


New Patient Support Service

Waddesdon Surgery is pleased to confirm we are now able to offer our patients access to the patient support service. Full details available here.


As part of Improved Access the Aylesbury South Locality are piloting a new service: Qdoctor

In addition to the face to face GP appointments, the south locality is also piloting a new service for Buckinghamshire, Qdoctor. The Service is regulated by CQC and has NHS digital approval and is already used nationally by other practice and 111 but we are the first GP practices to use it locally. This service increases the number of GP appointments available and also provides a new way for patients to consult with a GP via secure video.

The booking process is simple, phone your registered practice for an appointment, you are given a unique code which enables you to book the video consultation in the evening or Saturday morning at a time convenient to you. You simply download the app onto your phone or computer and then consult with the GP wherever you are. The GP has access to your complete GP medical record and records the outcome of the consultation in your GP record so it is instantly available for your usual GP.


Prescription Charges from April 2019

From 1st April 2019 the NHS prescription charge per item will be increasing by 20p to £9.00

Prepayment certificates are available at the previous price of £29.10 for 3 months and £104 for 12 months. (details in prescriptions tab on how to apply)

Young Onset Dementia Courses - FREE

Care in Mind, part of Buckinghamshire Mind, is launching courses for people with Young Onset Dementia (under age 65) to encourage continued wellbeing.

Find our more here: Care in Mind Leaflet


Sepsis Awareness

For Sepsis Prevention tips click here and for further information go to: https://www.sepsis.org/


CHANGE IN DELIVERY/COLLECTION DAYS for prescriptions at Grendon Post Office and Quainton Village Shop

From 30 July 2018 the delivery & collection days will be MONDAY & THURSDAY.

We apologise for any inconvenience this may cause but hope you will understand this is a necessary change for us to be able to continue to offer this service. Thank you to both shops for their continued support.


UPDATE YOUR CONTACT DETAILS

We would like to ask all Patients to verify/update their mobile telephone number and email address please click here. Alternatively, please notify the Reception Team at your convenience.


GDPR: New Data Protection Legislation

As part of the new GDPR legislation we have updated our privacy notice, for more details please see Practice Policies.


PATIENT ACCESS

Click here for Patient Access.

Patient Access gives you access to the following:

  • Book, edit and cancel medical appointments
  • Request repeat prescriptions
  • Access test results
  • View Immunisation & allergy history
  • View medical record (when requested)

For more details on how on register please click here.


Routine Telephone Calls to Doctors - please phone before 12.30pm

If you would like to discuss a routine problem with a Doctor please phone before 12.30pm.

The receptionist will take a message. Doctors will return phone calls between 11.30am and 2.00pm.

Please leave a contact number that the Doctor can use to call you back during that time.

If the Doctors think it is clinically more appropriate for you to be seen at the surgery, the receptionist may phone you back and offer you an appointment.

In order to try and improve patient waiting times Doctors will not be able to return routine calls during clinic times.

All Urgent problems and Emergencies will be dealt with throughout the day.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website