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We are aware that there is some confusion currently regarding patients receiving letters regarding their health conditions and risk factors.

There are 4 main groups:

Group 1 – those who are considered the highest risk and should have received a letter sent centrally from HM Government and NHS England – the list was compiled predominantly from hospital data and included organ transplant patients, certain active cancers, severe lung conditions, rare diseases and pregnant ladies with other significant health conditions.

Group 2 and 3 - other subsets of Group 1 and again will have a letter sent from the central source.

Group 4 – other high risk patients that are not identifiable from hospital data sets. This letter is still waiting to be sent out once the 'at risk' groups have been confirmed by NHS England. GP surgeries have been advised to wait until they have had confirmation of which patients to send the letters to.

It has been advertised the Group 4 patients will get a letter by 29 March 2020. This will not happen due to the fact that the medical grounds for identifying these patients have yet to be finalised. These letters have not been sent yet, so please do not call to ask.


Patients in receipt of Letter telling them to self isolate for 13 weeks - support service

Register with this service if either:

  • you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus
  • you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’
  • you have received a letter detailing the above

‘Shielding’ means not leaving your home and minimising contact with other members of your household.

You’ll be able to ask for help if you need it - for example, with getting essential supplies or your basic care needs.

You can register yourself, or on behalf of someone else.

Link to register.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website