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Access to the Surgery during COVID-19

During this COVID-19 pandemic we ask for your understanding and support.

Please DO NOT come to the surgery for any reason, including collection of medication, if you have ANY symptoms of; fever, cough, or sore throat, even if very mild. If your medication requires collecting please have someone else do this for you. 

We would like to reassure you that we are maintaining strict infection control and are working very hard to provide essential general practice services. This is to protect you all and particularly our most vulnerable patients. 

 

Appointments

We will be conducting consultations by telephone or video wherever possible.

Please support us by considering your need to request appointments and bear with us as we make changes to the appointment system. Please expect all our staff to ask you for increased information when you request an appointment.

If you are called to the surgery please note we have had a new entry system installed. Please use the buzzer on the wall outside the surgery front door, this gives you an option to buzz Reception or Dispensary. On entering the building please use the hand sanitizer before moving from the porch into the main building. If you have been called to the surgery but told to use a different entrance then please follow those instructions.

 

Prescriptions

We have noticed a significant increase in demand for prescriptions. Our dispensary team are under ever increasing pressure to produce a higher than normal volume of prescriptions and are endeavouring to do so.

Currently, we are letting patients know to expect a 7 working day turnaround on requests. Just a kind reminder that we do not accept requests over the phone but paper slips in the dispensary box are fine. 

In order to allow us to dispense safely we will only be open to collect medication between 3pm and 6pm.

If you have a query for Dispensary please phone between 2pm and 5pm.

Please accept our apologies for any inconvenience but these are challenging times. We will of course review this as soon as capacity allows. We would really appreciate your understanding at this time and patience when coming to collect.

 

Social Distancing

We kindly ask all our patient entering the building or waiting to collect prescriptions to please adhere to social distancing of 2 meters apart.

 

Opening hours

Morning

Afternoon

Monday

08:00 - 12:30

13:30 - 18:30

Tuesday

08:00 - 12:30

13:30 - 18:30

Wednesday

08:00 - 12:30

13:30 - 18:30

Thursday

08:00 - 12:30

13:30 - 18:30

Friday

08:00 - 12:30

13:30 - 18:30

Weekend

closed

closed

 

Out of hours clinics continue with telephone appointments.

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