Waddesdon Surgery

Goss Avenue, Waddesdon, Aylesbury, Bucks, HP18 0LY

Telephone: 01296 658 585

SORRY, THE PRACTICE IS CURRENTLY CLOSED. IF YOU NEED EMERGENCY MEDICAL ASSISTANCE PLEASE DIAL 999. IF YOU NEED URGENT MEDICAL ASSISTANCE PLEASE CALL NHS 111.

Late Appointment Arrivals

Posted on March 28th, 2023

Late appointment arrivals

 

To adhere to the appointment schedule and to ensure that all patients receive an excellent level of service, late arrivals are to be managed as follows:

 

  • Less than ten minutes late – the receptionist will:

 

  • Mark the patient as having arrived, advising them that the clinician may already be seeing the next patient
  • Advise the patient of the importance of attending appointments on time and that the clinician will be informed and assess if they can see them.

 

  • More than ten minutes late – the receptionist will advise the patient that they have missed their appointment and:

 

  • Offer the patient an appointment later during that session or that day (if an appointment is available)
  • Discuss the patient with the GP or nurse and, if they agree and the patient is willing to wait, advise that they will be seen at the end of that session
  • Ask the patient to book the next available appointment

 

NB – It is at the discretion of the clinician whether the patient is seen.  If there is a clinical need, the clinician will advise the reception staff accordingly.  Administrative staff are not to interrupt a clinician during an appointment and should, instead, send a screen message.

Opening Times

  • Monday
    08:00am to 12:30pm
    01:30pm to 06:30pm
  • Tuesday
    08:00am to 12:30pm
    01:30pm to 06:30pm
  • Wednesday
    08:00am to 12:30pm
    01:30pm to 06:30pm
  • Thursday
    08:00am to 12:30pm
    01:30pm to 06:30pm
  • Friday
    08:00am to 12:30pm
    01:30pm to 06:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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