Goss Avenue, Waddesdon, Aylesbury, Bucks, HP18 0LY
Telephone: 01296 658 585
SORRY, THE PRACTICE IS CURRENTLY CLOSED. IF YOU NEED EMERGENCY MEDICAL ASSISTANCE PLEASE DIAL 999. IF YOU NEED URGENT MEDICAL ASSISTANCE PLEASE CALL NHS 111.
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Waddesdon Surgery is caring and progressive – striving to provide the highest quality person-centred-care enabled by teamwork, learning and innovation.
Out of Hours Emergencies
We will do everything possible to make sure our system for contacting the out-of-hours service is easy to follow, reliable and effective.
All new patients will receive a copy of our practice leaflet, and copies will be available at reception. Our website carries the same information.
Our practice building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.
Patients’ Rights to General Medical Services
Patients have the right to:
Patients have a right to have a complaint properly investigated. Your complaint should be acknowledged within 3 working days, and you should also be told about the outcome of the investigation.
Transfer of Medical Records
The Practice aims to dispatch medical records required by the Health Authority within 7 working days or on the same day if the request is urgent.
Our Zero Tolerance policy is available on our website
With a Doctor: For medically urgent requests, we will offer an appointment on the same day. For routine consultations, we aim to offer an appointment within 5-10 working days of the request.
With a Practice Nurse: For routine appointments, we aim to offer an appointment within 5-10 working days. If there is a delay in the appointment wait of more than 20 minutes, we will let you know.
We are happy to update you on any situation if you feel that you have been waiting too long.
Home Visits: The decision to carry out a home visit will be at the doctors’ discretion and will be carried out by an appropriate clinician.